Warranty

Thank you for choosing BEDLAM products.

We stand behind the quality and craftsmanship of our products and are committed to providing you with the best experience possible. Hence, we offer an extended 2-year warranty on our bespoke linens.

Warranty Eligibility Criteria

BEDLAM offers a warranty on our products to ensure they are free from defects in materials and workmanship.

The coverage periods is 2 years from the date of purchase

Please note that this warranty is non-transferable and only applies to the original purchaser with proof of purchase. The warranty covers defects in materials and workmanship under normal residential use and care as outlined in our care instructions.

Exclusions: The warranty does not cover:
- Changes in comfort preference over time
- Products not cleaned according to care instructions
- Damage from abuse, improper care, or normal wear and tear
- Stains, burns, and discoloration over time
- Items purchased from unauthorized resellers

How to Claim Your Warranty

To submit a warranty claim, please follow these steps:

1. Prepare Documentation:
- Proof of purchase (receipt or order number)
- Photos of the product issue

2. Contact Customer Service:
- Email us at contact@bed-lam.com with your proof of purchase and photos of the issue.
- Include a description of the problem and how it affects the product.

3. Assessment and Resolution:
- Our customer service team will review your claim and determine if it qualifies under our warranty policy.
- If approved, we will offer a replacement or a refund at our discretion.

Care Recommendations for Linen

To ensure the longevity and durability of your BEDLAM linens, we recommend the following care tips:

- Washing: Use a gentle cycle with cold/warm water and mild detergent. Avoid bleach.
- Drying: Tumble dry on low heat or line dry to preserve the fabric's natural strength and texture.
- Ironing: At BEDLAM, we are in love with the natural, slightly messy look of our linens. However, we understand that sometimes you might crave a crisp, smooth finish. To achieve a crisp, smooth finish, iron your linens while they are still slightly damp. Use a medium-hot iron and press on the reverse side to protect the fabric's natural texture.

By following these care instructions, you can enjoy the comfort and quality of your BEDLAM linens for years to come.

Sincerely,

The BEDLAM Team